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Saturday, June 25, 2011

Subway Lesson

This is an actual conversation I had with two employees at Subway last night


Me: Hi, I would like a foot-long meatball with provolone and toasted

Her: What kind of bread?

She points to the sign showing the bread

Me: Hearty Italian. Foot-long meatball with provolone and toasted

She turns around to the bread box, takes out a 6” loaf and places it in front of her

Her: Yes?

Me: No. Foot-long. A foot-long meatball with provolone and toasted.

She turns around, grabs a foot-long, places it in front of her

Her: Meat?

Me: Yes, meatballs. Meatballs, with provolone … and toasted.

She scoops out about five small meatballs and looks at me like she is about to ask a question. The male manager comes over takes the sub from her.

Him: Hello sir. You wanted a meatball sub?

Me: Yes: Foot-long with provolone and toasted.

He scoops out more meatballs and fills the sub. He then grabs some provolone and turns to the woman.

Him: Does he want this heated?

Her: I don’t know.

Him: Sir, would you like this heated?

Me: Yes

He takes the sub to the woman

Him: He wants this heated.

She places the sub in the oven for 30 or so seconds. The oven *dings* and she takes it out. She places it on the counter for the man.

Him: What would you like on it?

Me: Extra lettuce

He sprinkles a little lettuce on it

Him: And?

Me: Can I have extra lettuce?

He lightly sprinkles more on

Him: And?

Me: No, can I have a lot of extra lettuce, please?

He looks at me angrily. I am to believe that like gold, lettuce is very rare, very valuable, and
costs hundreds of dollars per ounce. He grabs a fist full of lettuce and puts it on my sub.

Him: And?

Me: Extra tomatoes

He lays out 6 slices of tomatoes, three of which were cut from the very top and the green
stem/core is still attached.

Me: Sorry, but can you take those first three off and get ones without the stems?

He takes off the tomatoes and puts them back into the serving bin

Him: And?

Me: OK. Can I have new tomatoes for that empty side?

He takes 3 different tomato slices out for the sub.

Him: And?

Me: Extra onions

He sprinkles some onions on. Maybe eight 1” slivers total. But by this point I am growing tired.

Him: And?

Me: Black pepper

He then sides the sub to the woman who stares at me with a blank emotionless face.

Me: Yes. Black pepper, please

She sprinkles on some green peppers. Figuring this still might taste good, and trying my best to not fall down from exhaustion, I let it be.

Me: OK. Can I get extra green peppers?

She puts more on. Unlike her partner, she does not prompt for continuation, but just looks up at me.

Me: OK. Can I get black pepper, too?

She just looks at me. The man interjects and tells her to wait at the cash register.

Him: And?

Me: Black pepper

He sprinkles some pepper on.

Him: And?

Me: Parmesan cheese

He grabs the shaker and, with one flick, sprinkles on some parmesan cheese. The amount
added to my sub was less than crumbs I have sometimes leave on my kitchen counter when
making toast.

Me: Can I have lots of Parmesan?

He shakes the container twice more and I think I see some fall. I am giving up. But I am so close to being done. The finish line is near, but I am running up hill and about to pass out. He does not ask “And?”, but starts to wrap up my sub. Apparently, he is as tired as I am.

Me: Sorry, can I also get some oregano?

He looks at me like he has to start all over from scratch.

Me: Nevermind

He wraps up the sub and is about to put it in a bag. I plan on eating the sub in the restaurant and in DC, the bags cost 5 cents extra. I know it’s only a nickel, but why waste?

Me: Sorry, I do not need a bag.

He takes the sub out of the bag and looks at me like I just denied him a tip. Finally, he hands the sub to the woman waiting at the cash register.

Her: What did you order?

I thought of how she just erased our entire time together. All the memories he shared making
this sub. I was her only customer, but she did not care. I was just another order to her. Just
another notch on her freshly baked bread roll bedpost.

Me: Meatball

She holds the sub in her hand

Her: What size? Small or large?

Then it hits me. There she is with my foot-long in her hands and she does not even know if it is 6 or 12 inches. She does not deserve to make my sub. We created a piece of art that took sweat and tears and a lot of hard work and she just doesn’t care. I am hurt.

Me: Foot-long

Her: That will be $5.55

Ha Ha! I now come to accept our time together is over and that we are through. And, in
retribution, I shall have the finally say.

Me: Actually, I am not taking a bag, so it should only be $5.50

SLAM! I pay in cash with the exact change and leave her life forever. Or at least until tomorrow at the same time.


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